Survive the shortage of human resources in the service industry with AI and robot!

"JAPAN IT WEEK Autumn", which consists of an IT special exhibition in all 10 categories, including AI / operations automation, cloud computing, information security, and mobile utilization, will be held at Makuhari Messe, Chiba Prefecture, from November 8, 2017 to 10th. rice field. The JAPAN IT WEEK, the largest IT special exhibition in the second half of the year, has booths and business negotiations that introduce various products, technologies and services for each category, and 640 exhibitors, approximately 49,000 visitors. And it was a large -scale business exhibition. This time, we focused on one of the exhibition booths, "AI / Task Automatic Exhibition". With the shortage of human resources in the service industry, the workforce of AI and robots cannot be overlooked. Therefore, let's introduce products and services that are likely to help solve the shortage of human resources in the service industry. ■ RPA (Robotic Process Automation: Robotic Process, Automation), which can be created without specialized skills, can be created. RPA is a software (software robot) that can identify the application screen projected on a PC monitor and perform the same operation as humans. There is no special technique such as programming, and the operation is performed according to the pre -set procedure. FCE Process & Technology "Robo Pat" is a RPA for business departments and clerical jobs that are not familiar with IT and systems. Since the image displayed on the PC desktop screen can be recognized, "Robo Pat" learns the operations performed on the mouse and keyboard (tracing the movements performed by humans in advance), so in input work. It is possible to automate administrative tasks such as aggregation work, data processing, email transmission, and files. It is also characteristic that it can be used regardless of system or application because it recognizes images and performs automatic operations. Since the contract period of "Robo Pat" is a monthly basis, it is possible to make a flexible contract, for example, an increase in the number of introductions during the busy period of the financial period. It seems that it can be used to automate business without cost. ■ Is it often an employee's shift to use statistics to create a shift in working shifts? There are many problems that bother the schedule administrator, such as a huge amount of time to make a work table, correction of work tables due to sudden shift changes, and employee complaints and dissatisfaction. The schedule optimization cloud service "Optamo!" Provided by Konica Minolta Japan Co., Ltd. is a tool that solves the worries of such schedule administrators. By entering the required data (employee skills, costs, positions, etc.) in "Optamo!" In advance, statistics and hulistic optimization (combination of combinations (combinations) from the combination of astronomical numbers By changing a part and repeating tre -and errors, it is possible to automatically create an unbalanced cost optimization work shift table using a technology that finds the optimal answer from a huge combination). This is based on the data mining know -how accumulated by Motion Co., Ltd., which is an analysis of big data. By utilizing the automated tools in this way, it will be possible to reduce the time of complicated tasks and improve the efficiency of the original important task. ■ Marketing Support AI Robot "Zukku" provided by Hata Pro Co., Ltd. is a palm -sized marketing support AI robot of only 10 cm tall. The owl -shaped lovely robot has a built -in SIM card and connects to the cloud AI without any special settings. The built -in camera analysis and acquire the age, gender, facial expression, gaze, etc. of the customer in the spot with the image recognition AI sensor, and the cloud AI judges the situation on the spot, and provides optimal information and advertisements for customers. It can be automatically distributed to the signage screen. The data obtained by Zukku can be accumulated in a cloud -based marketing management system in a secure form that does not infringe privacy, so it can be used to determine the sales floor and automatically optimize signage ads. Zukku has been tested at Urawa PARCO, Isetan Shinjuku Main Store, Yodobashi Camera Akihabara store since August 2017, and has proposed recommended products and accumulates data to customers. As the existence of AI and robots is becoming commonplace, the introduction of these new force is beginning to increase in the service industry. The use of AI and robots seems to be an effective way to solve the problem of the service industry.